← Back to home

Help Center

Find answers to common questions or get in touch with our team.

Frequently Asked Questions

How do I set up my first AI agent?

Go to Settings → Agent Configuration and follow the setup wizard. You can customize the voice, personality, and conversation topics.

Can I listen to call recordings?

Yes, all calls are recorded and available in the Calls section. You can also receive AI-generated summaries.

How do alerts work?

AloTel monitors calls for concerning patterns and automatically alerts designated staff members via email or SMS.

Is AloTel HIPAA compliant?

Yes, AloTel is fully HIPAA compliant with encryption, access controls, and BAAs available for healthcare customers.