Everything you need to know about AloTel

AloTel is an AI-powered phone companion platform designed for home care agencies. It provides automated daily check-in calls, medication reminders, and 24/7 companionship for elderly clients through natural voice conversations. The AI remembers each client's preferences, family members, interests, and health notes to create personalized, meaningful conversations.

AloTel uses advanced conversational AI to conduct natural phone calls with elderly clients. The AI companion calls clients at their preferred times for daily check-ins, medication reminders, or friendly conversation. It can detect mood changes, health concerns, falls, or distress in real-time and immediately alert caregivers. All calls are recorded, transcribed, and summarized for your care team.

No, AloTel is designed to augment human care, not replace it. It handles routine check-ins and reminders so your team can focus on clients who need human attention. Think of it as a care coordinator that never sleeps — it extends your team's reach while ensuring no client is ever forgotten.

AloTel offers true AI companionship, not just automated calls. Our AI remembers everything about each client — family names, pets, interests, past conversations — making every call feel personal. It's available 24/7, provides real-time alerts, tracks medication compliance, offers cognitive games, and costs a fraction of traditional services at just $29.99 per client/month.

AloTel provides several types of calls: 1) Daily check-in calls at scheduled times to assess mood and wellbeing, 2) Medication reminder calls with gentle verification and retry logic, 3) On-demand companionship when clients want to chat, and 4) Cognitive engagement calls with brain games and mental stimulation activities.

You set preferred call times for each client in your dashboard. At the scheduled time, AloTel calls the client, has a natural conversation, assesses their mood and wellbeing, discusses their day, and creates a detailed summary. If the client doesn't answer, it retries at configured intervals. Any concerns are flagged immediately for your team.

You configure medication schedules in the dashboard (medication name, time, frequency). AloTel calls clients at those times, reminds them gently, asks for verbal confirmation, and tracks compliance. If a client misses their medication or seems confused, your team is alerted. Compliance reports show adherence trends over time.

Yes! Each agency gets a dedicated phone number that clients can call 24/7 for friendly conversation. There's no voicemail, no hold times — just an AI companion ready to chat about their day, play a brain game, or just listen. This is especially valuable for clients who experience loneliness or anxiety.

AloTel continuously monitors conversations for signs of falls, distress, confusion, health concerns, or emergency situations. When an issue is detected, it immediately escalates to your team via phone call, SMS, and email — all within 30 seconds. You can customize escalation rules based on severity and time of day.

Yes, AloTel has persistent memory. It remembers everything you tell it about each client — family members, pets, hobbies, health conditions, preferences — and recalls previous conversations. This makes every call feel personal and builds genuine rapport over time.

Yes, AloTel is fully HIPAA compliant. We implement end-to-end encryption (TLS 1.3 in transit, AES-256 at rest), role-based access controls, audit logging, automatic session timeouts, and regular security audits. We provide Business Associate Agreements (BAAs) for all healthcare customers at no additional cost.

All data is stored on SOC 2 Type II certified cloud infrastructure in the United States. Call recordings, transcripts, and client information are encrypted at rest. We maintain regular backups and have disaster recovery procedures in place. You retain full ownership of your data.

Yes, we provide BAAs for all healthcare customers. Contact our compliance team at compliance@alotel.ai to request your BAA. It's included at no extra cost with any paid plan.

Only authorized users within your agency can access call data. You control user permissions through role-based access. All access is logged for audit purposes. AloTel staff does not access your data except for troubleshooting with your explicit permission.

By default, we retain call recordings and transcripts for 7 years to meet healthcare record-keeping requirements. You can configure shorter retention periods if needed. When data is deleted, it's permanently removed from all our systems.

AloTel costs $299/month which includes 10 clients. Additional clients are $29.99/month each. This includes all features: daily check-ins, unlimited medication reminders, 24/7 companionship, fall detection, real-time alerts, call recordings, transcripts, AI summaries, and analytics.

Yes! We offer a 14-day free trial with no credit card required. You can test all features with up to 5 clients. Our onboarding team will help you get set up and answer any questions.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers for annual plans. Enterprise customers can pay by invoice with NET-30 terms.

Yes, AloTel is month-to-month with no long-term contracts. You can cancel anytime from your dashboard. Your service continues until the end of your current billing period. We'll help you export your data if needed.

Yes! Annual billing saves you 2 months (17% discount). Instead of $299/month, you pay $2,490/year ($207.50/month effective rate). Additional clients are also discounted at $24.99/month on annual plans.

Most clients use 200-300 minutes per month, well within the 400-minute allocation. If you exceed it, additional minutes are billed at $0.10/minute. You can monitor usage in real-time from your dashboard and we'll alert you before overages.

Most agencies are up and running within 30 minutes. You'll create your account, configure your AI companion's personality and voice, add clients (individually or via CSV import), and set call schedules. Our onboarding team provides a free setup call to help you get the most out of AloTel.

No special equipment is needed. AloTel works with any phone — landlines, cell phones, or VoIP. Your clients don't need smartphones or apps. Just give them the dedicated phone number and they can start receiving calls.

Yes! You choose the AI companion's name, voice (male or female, multiple accents), and personality traits. You can make it more formal or casual, adjust speaking pace, and set the overall tone. This helps clients feel comfortable and builds rapport.

You can add clients individually through the dashboard or import them in bulk via CSV. For each client, you'll provide their name, phone number, preferred call times, medications (optional), and personal context (family, interests, health notes). This information helps the AI have better conversations.

Yes, we can help you migrate from other platforms. Our onboarding team will assist with data import and ensure a smooth transition. Contact support@alotel.ai for migration assistance.

AloTel helps agencies scale care without scaling costs. You can serve 3x more clients without adding staff by automating routine check-ins and reminders. Daily AI-generated summaries tell you exactly which clients need human attention. This reduces caregiver burnout, improves client satisfaction, and increases your capacity.

Yes! Our clients report 98% call completion rates. The AI is warm, patient, and never rushed — qualities that elderly clients appreciate. Many clients actually prefer the AI because it's always available and remembers everything about them. We recommend introducing AloTel to clients as a "care assistant" that helps the agency stay connected.

Yes, your dashboard shows comprehensive analytics: call completion rates, mood trends over time, medication compliance, escalation history, and individual client summaries. You can filter by date range, client, or issue type. Reports can be exported for care plan documentation.

We offer API access for custom integrations with EHR/EMR systems, scheduling software, and CRM platforms. Contact our team for specific integration requirements. We also provide webhooks for real-time event notifications.

Yes, you can add unlimited team members with role-based permissions. Roles include Admin (full access), Care Coordinator (client management), and Viewer (read-only). Each user gets their own login and all actions are logged for accountability.